There has been an major incident and you can’t reach your loved one

Are you worried about a family member, your partner or your boyfriend or girlfriend? If you suspect that they might have been involved in an major incident and you are unable to get in touch with them, phone Verwantencontact on: 088 269 00 00 or +31 88 269 00 00 when ringing from outside the Netherlands.

Verwantencontact 088 269 00 00 is used for major incidents on Dutch territory only, that involves multiple victims or make many people concerned. If you have any general questions about an incident, please call the public information number of the municipality or safety region where the incident took place. If you are unable to reach your loved one, but there hasn’t been an incident, please contact the police.

What is Verwantencontact 088 269 00 00?

Who is Verwantencontact 088 269 00 00 intended for?

If you suspect that your loved one might have been involved in an major incident and you are unable to contact the person in question, you can call Verwantencontact 088 269 00 00 or +31 88 269 00 00 when ringing from outside the Netherlands.

How does Verwantencontact 088 269 00 00 work?

If you call Verwantencontact 088 269 00 00, you will be asked for personal details of the person you are looking for and your own details. The first name, last name and date of birth of the person you are looking for will be recorded. The personal details that will be recorded about you are your name, telephone number and your relationship to the person you are looking for.

If there is evidence that the person you are looking for has been admitted to a hospital, Verwantencontact will inform you about this. If the person you are looking for has been confirmed dead, the police will inform you. If the person you are looking for cannot be found, Verwantencontact will also let you know.

Verwantencontact will not have any details of people who have not been injured or who only have minor injuries and have not been admitted to a hospital. These people are expected to be able to let their loved ones know that they are safe themselves.

What is the difference between Verwantencontact 088 269 00 00 and the Red Cross ‘Safe & Well’ website?

The ‘Safe & Well’ website is operated by the Red Cross and registers people who use this website to indicate that they are safe and well. The ‘Safe & Well’ website enables you to see if the person you are looking for has reported themselves as being safe and well.

Verwantencontact 088 269 00 00 enables you to submit a query if you cannot get in touch with the person you are looking for by yourself.

Verwantencontact will then make queries on your behalf to find out whether your loved one has been admitted to hospital or has died. ‘Safe & Well’ and Verwantencontact do not exchange any information with each other.

What is the difference between Verwantencontact 088 269 00 00 and the public information number of the municipality or safety region?

You can contact the public information number if you have any general questions about an incident. Examples of such questions are ‘How long do I need to keep my windows and doors closed?’, ‘Can I walk my dog?’, ‘When will the road be clear?’.

Verwantencontact 088 269 00 00 is the number to call if you are looking for a family member, your partner, boyfriend or girlfriend and are unable to get in touch with them yourself. When you are ringing from outside the Netherlands phone: +31 88 269 00 00.

Who owns Verwantencontact 088 269 00 00?

Verwantencontact 088 269 00 00 is operated by the government: by a municipality or safety region. If an incident occurs, the authorities will decide whether to open the telephone number to the public.

What happens after I call?

How long will it take until I hear something about my loved one(s)?

You may be called back within an hour, but it may also take longer, depending on the extent of the incident and the number of people involved. Verwantencontact 088 269 00 00 works with information from hospitals and the police and this information is handled very carefully.

We aim to call you back within six hours. You will be informed immediately once the person you are looking for has been located. We understand that, in these situations, waiting always feels like a long time. Verwantencontact will also call you back if there is no information about your relative

Other people are also looking for the person I am looking for

The police are part of Verwantencontact 088 269 00 00 and they decide who will be called back about a victim. This decision is partly based on your relationship with the person you are looking for. If the police consider that you should be the emergency contact, you will be told where your relative is.

Other people who are also looking for that person will be called by Verwantencontact. They will only be told that an emergency contact has been informed. For privacy reasons, these other people will not be told your name or be given any other contact details. However, they will be informed of your relationship with the victim.

If you are not the contact relative, Verwantencontact will let you know that someone else has already been informed and what their relationship is with the person you are looking for. That person’s name or contact details will not be disclosed to you. Once a person has been designated as the contact relative, they will continue to be the contact relative.

I have found my loved one or have been in contact with my loved one

If you used Verwantencontact to help you find your loved one and you have found them yourself or had contact with them, please let Verwantencontact 088 269 00 00 know as well.

Who should I contact if I have any questions or comments after an incident has been closed?

Please call the relevant municipality or safety region where the incident took place.

What will happen to my data?

Which information about me is recorded?

If you call Verwantencontact 088 269 00 00, the following personal information will be recorded: your last name, initial(s), first name, gender, date of birth, address and telephone number.

Which information about my loved one will be recorded?

If you call Verwantencontact 088 269 00 00, the following details about the person you are looking for will be recorded: their last name, initial(s), first name, gender, date of birth, address and telephone number. Your relationship with your loved one will also be recorded.
Verwantencontact will also ask about your loved one’s nationality and any distinctive physical characteristics. You are not obliged to provide this information.

Why is my data recorded?

Verwantencontact 088 269 00 00 only records information about you and the person you are looking for so that you can be informed about your loved one as soon as possible.

Who can access my data?

Employees of Verwantencontact and of the municipality or safety region which has decided to use Verwantencontact will be able to view your information.

Who will my data be shared with?

If you call Verwantencontact 088 269 00 00, we will ask you whether you give permission the municipality contacting you after some time to provide information or aftercare, such as victim support. We will only share your contact details with the municipality where you live if you have consented agreed to this. Your data will not be shared for anything else.

How long will my data be stored?

Verwantencontact stores the information about the person you are looking for and about you for six weeks, for processing purposes. After this period, any information about you and your loved one will be destroyed.

Verwantencontact 088 269 00 00 is managed by the IFV

IFV | Instituur Fysieke Veiligheid

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